Refunds and complaints

Effective from 11 June 2026

This page describes the general process. Each cooperation is also governed by the confirmed order, proposal or contract.

1. Non-binding inquiries are free

Sending an inquiry through the website is free and does not create an obligation to order anything. Payment applies only after a proposal, order or contract is confirmed.

2. Tailored services

Most of our services are prepared individually for a specific artist, band, festival or client. If we have already started the service according to the approved assignment, any refund is assessed based on the work already performed, the confirmed proposal and applicable law.

3. When you can request a refund

if we have not started the service yet and the agreed deliverable can be cancelled without costs,
if the delivered work does not match the confirmed assignment and we cannot reasonably fix it,
if the specific proposal or contract includes its own refund guarantee.

4. How to proceed

Email us at info@digiton.agency. Include your project name, contact email, invoice or order number and a short description of the issue. We will reply with the next steps.

5. Consumers and statutory rights

If you act as a consumer, you have rights under the Czech Civil Code and other applicable laws. For digital services or tailored services, withdrawal rights may be limited, especially if you agreed that performance may start before the statutory withdrawal period ends.

6. Business clients

For entrepreneurs and business clients, cancellation, complaints and refunds are primarily governed by the confirmed proposal, order or contract.

7. Contact

For complaints and refund requests, contact us at info@digiton.agency. Operator: Digiton Music Agency s.r.o., Kaprova 42/14, 110 00 Prague 1, Czech Republic, Company ID 18021727, VAT CZ18021727.